What Happened When We Set Up a Robotics Lab in a Mall

In summer 2025, the RAI Institute launched a free pop-up robot experience at the CambridgeSide mall, aimed at enhancing public understanding and comfort with robotics. This initiative came in response to a growing divide between sensational media portrayals of robots and the public's lack of direct experience with them. The event featured a museum showcasing historical and modern robots, alongside an interactive driving arena where visitors could control the Spot quadruped robot using a specially designed adaptive controller.

Over approximately 10,000 visitors, 10 percent participated in surveys before and after their driving experience. Results indicated a significant increase in comfort levels across various contexts, particularly in outdoor and domestic scenarios, where initial skepticism was highest. Many participants reported feelings of excitement and happiness after interacting with the robot, with a notable shift in their perceptions of robots as potential companions rather than mere labor replacements.

The findings suggest that hands-on experiences can effectively alter public attitudes towards robots, fostering acceptance in environments where ambivalence is prevalent. The RAI Institute plans to continue exploring these interactions to further understand their impact on societal attitudes towards robotics. This research was presented at the 2026 ACM/IEEE International Conference on Human-Robot Interaction in Edinburgh, Scotland.