Industry Briefing
A single destination for timely, editor-curated robotics news from around the world.
Salesforce Acquires AI Customer Service Platform Fin for $3.6B to Bolster Agentforce
Salesforce has announced its decision to acquire the AI customer service platform Fin, previously known as Intercom, for $3.6 billion. The acquisition is anticipated to be finalized in early 2027. Fin specializes in providing an AI agent capable of addressing customer inquiries through various channels, including live chat, WhatsApp, SMS, phone, and Slack. By integrating Fin's technology and team into its operations, Salesforce aims to enhance its customer service offerings and streamline communication for businesses. This strategic move underscores Salesforce's commitment to leveraging advanced AI solutions to improve customer engagement and support.
AI Funding & Investment acquisition AI business capital markets Fin
Benioff Stress-Tests Figure 03: Faster Throughput and Reactive Autonomy
Salesforce CEO Marc Benioff showcased the capabilities of the new Figure 03 humanoid robot during a recent demonstration. The event highlighted the robot's proficiency in managing real-time disruptions and its enhanced sorting speeds, underscoring advancements in robotics technology. This demonstration took place as part of Salesforce's ongoing commitment to innovation in automation and artificial intelligence. By illustrating the Figure 03's practical applications, Benioff aimed to emphasize the potential impact of such technology on various industries, particularly in improving efficiency and productivity. The presentation marks a significant step in the integration of humanoid robots into everyday operations, reflecting the growing trend of utilizing advanced robotics in the workforce.
US Figure Figure-03
Figure Exceeds $1B in Series C Funding at $39B Post-Money Valuation
Figure, a robotics company, has successfully secured over $1 billion in Series C funding, resulting in a post-money valuation of $39 billion. This significant investment, backed by prominent investors including NVIDIA and Salesforce, is aimed at advancing the development of humanoid robots for practical applications. The funding will facilitate the scaling of artificial intelligence capabilities and enhance manufacturing processes, positioning Figure at the forefront of innovation in the robotics sector.
humanoid robots AI technology venture capital robotics industry funding roundRobotics needs a service framework.
RSF defines a common language for robot service capability, lifecycle operations, certification pathways, and service-provider networks.
