WeChat Pay Launches AI Retail Robot at 7-Eleven in Shenzhen
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- TechNode.com
Tencent’s WeChat Pay has introduced an AI-powered retail robot at a 7-Eleven store located in its Shenzhen headquarters. This deployment coincided with the opening of Guangdong’s 2,000th 7-Eleven location on October 29. The robot, utilizing Tencent’s Hunyuan AI models, is designed to engage customers, suggest products and promotional bundles, and facilitate order placements through conversational interactions.
The introduction of this AI robot is significant as it aims to streamline customer service interactions, thereby allowing store employees to focus on essential tasks such as restocking shelves, preparing food, and assisting shoppers. The robot enhances the shopping experience by enabling customers to complete payments independently after scanning a code, thus integrating technology into everyday retail operations.
WeChat Pay’s AI robot represents a step towards automating routine customer interactions in retail environments. No further timeline was disclosed at the time of publication.
Original report
Tencent’s WeChat Pay puts AI sales robot to work in 7-Eleven store
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