Editor-Curated Robotics Industry Briefing - RobotToday

Tianjin Metro Unveils Its First Smart Robot Testing Station for Enhanced Passenger Experience

On August 14, 2026, Tianjin Metro inaugurated its first smart robot testing station at the Cultural Center Station, featuring six multifunctional service robots. These robots assist with security guidance, crowd management, emergency announcements, equipment inspections, multilingual explanations, and accessible interactions, significantly improving passenger experience and operational efficiency. The station, which serves over 120,000 passengers daily, addresses real challenges such as high pressure during peak hours and frequent inquiries from tourists. On its first day, the robots conducted 17,000 effective interactions, with 32% initiated by elderly users, and improved security guidance efficiency by 41%, reducing false alarms to below 0.3%. In the next three months, the testing station will connect to the city's transportation big data platform for real-time integration with buses, shared bicycles, and parking facilities. Future enhancements will focus on personalized services, such as identifying pregnant passengers and providing information on nearby facilities, making the smart robot station a vital part of daily transit life in Tianjin.